Customer service is one area where small businesses can beat their larger competitors, but it’s not easy to do. Long lines, for example, irritate consumers. In fact, many people say they have had their worst experiences when buying or hiring a service during the holiday season.
The big advantage for small businesses is the chance to offer a more personalized service. This article from Bloomberg Business provides six tips to boost customer service this month. Check it out:
Set the example Customer Service
Business owners should be on the sales floor, greeting Customer Service and demonstrating the kind of attitude they want their employees to display. View this role as a positive thing rather than a burden, even during these busy times. If you arrive early in your store, greet your employees with a smile and offer them a coffee or something to nibble on if they arrive tired or hungry, you are captivating your audience with small touches.
Manage Temps
If you’ve hired temp workers, make sure country email list they’re paired with experienced employees. Putting too many new people on the same shift or in the same role is a recipe for disaster and can lead customers to question your commitment to quality service. But if new employees have someone on hand to quickly answer questions and guide them if they make mistakes, customers will notice.
Exceed expectations
Give an unexpected gift, deliver an item the fruitiness evolves with the woodiness early… invest in something different. This good experience will make your customer come back.
Empower your employees
Give them autonomy when it comes to pleasing text services customers. Make sure that they don’t need manager approval for everything (which can make things take longer). Instruct them to treat customers with empathy, compassion, and honesty.
Reward your team
If your employees are on commission, make sure they are getting paid what they deserve for their hard work. Offer bonuses and rewards for meeting targets or a longer lunch for busy days. If your company has a more informal environment, why not have an end-of-year celebration? Remember that this time of year makes us want to spend more time with friends and family, and that your team is still working hard for your company.
Do the math
Analyze the numbers and determine how much you want to increase traffic compared to last year, how many employees you will need to meet demand without overloading your team, and choose metrics to evaluate the excellence of the service provided – this could be the waiting time in line or on the phone, for example. Track the metrics and review them regularly with your employees so that they are clear about your expectations for this time.